Privacy Policy

Last updated: May 15 2024

Vibra Matcha (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, contact us, sign up for updates, purchase our products, book an experience, or interact with our brand online.

This Privacy Policy explains how we collect, use, share, and protect your information. It also explains your privacy rights under applicable laws, including the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant privacy regulations.

If you have any questions, you can contact us at Hello@vibra-miami.com

1. Who We Are

Vibra Matcha is a lifestyle and wellness brand creating experiences through matcha, movement, community, and elevated events.

Our website is: Vibra-miami.com

Our business contact information is:

Vibra Matcha
Remote
Hello@vibra-miami.com

For visitors located in the European Union, Vibra Matcha is the “data controller” responsible for how your personal data is collected and used.

2. Information We Collect

We may collect personal information in the following ways:

Information You Provide to Us

When you contact us, sign up for updates, book an event, purchase a product, or fill out a form, we may collect:

Name
Email address
Phone number
Billing and shipping address
Event details or booking preferences
Payment information
Social media handle, if provided
Any message or information you choose to send us

Payment information is typically processed by secure third-party payment providers. We do not store full credit card details on our own systems.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Device type
Browser type
Pages visited
Date and time of visit
Website activity
Cookie and analytics data

This helps us understand how people use our website and improve the experience.

Information From Social Media

If you interact with us through Instagram, TikTok, Facebook, Pinterest, LinkedIn, or other platforms, we may see information that your profile makes publicly available, such as your username, comments, likes, messages, or tags.

Your use of social media platforms is also governed by their own privacy policies.

3. Cookies, Analytics, and Tracking

Vibra Matcha may use cookies and similar technologies to improve our website, understand visitor behavior, and support marketing efforts.

We may use tools such as Google Analytics, Meta Pixel, TikTok Pixel, email marketing platforms, or similar services to understand how visitors interact with our content and ads.

Cookies may collect information such as pages visited, time spent on the website, device information, and general location data.

For visitors in regions where consent is required, non-essential cookies will only be used after you give consent through our cookie banner. You can change your cookie preferences or disable cookies through your browser settings.

4. How We Use Your Information

We may use your personal information to:

Respond to questions or messages
Process orders, bookings, or event requests
Send confirmations, updates, or customer service messages
Deliver products, services, or experiences
Send newsletters, promotions, or marketing communications
Improve our website, products, and customer experience
Manage giveaways, collaborations, or brand activations
Analyze website traffic and marketing performance
Prevent fraud, misuse, or security issues
Comply with legal obligations

If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

5. Legal Bases for Processing

If you are located in the European Union, we process your personal data based on one or more of the following legal bases:

Your consent, such as when you sign up for marketing or accept cookies
Performance of a contract, such as when you place an order or book an event
Legitimate interests, such as improving our website, protecting our business, or responding to inquiries
Legal obligations, such as tax, accounting, or regulatory requirements

6. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

Website hosting providers
Payment processors
Email marketing platforms
Analytics providers
Shipping and fulfillment partners
Event management tools
Customer support tools
Advertising platforms
Professional advisors, such as accountants or legal consultants

These providers are only allowed to use your information as needed to provide services to us and are expected to protect your information.

We may also disclose information if required by law, legal process, government request, or to protect the rights, safety, and property of Vibra Matcha, our customers, or others.

7. International Transfers

Because Vibra Matcha may work with service providers located in different countries, your information may be transferred, stored, or processed outside of your country of residence.

If you are located in the European Union and your data is transferred outside the EU, we will take reasonable steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful transfer mechanisms.

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

In general:

Website analytics data may be kept for up to 12 months
Contact form submissions may be kept for up to 24 months
Order and transaction records may be kept as required for tax and accounting purposes
Marketing subscriber data is kept until you unsubscribe or request deletion
Event booking information may be kept for business, legal, and customer service purposes

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Request a copy of your information
Withdraw consent for marketing or cookies
Opt out of certain targeted advertising activities

To exercise your rights, contact us at:

Hello@vibra-matcha.com

We may need to verify your identity before completing your request.

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.

10. California and U.S. State Privacy Rights

If you are a resident of California or another U.S. state with privacy laws, you may have additional rights, including the right to know what personal information we collect, request deletion, correct information, or opt out of certain sharing or targeted advertising.

Vibra Matcha does not sell personal information in the traditional sense. However, some advertising or analytics tools may be considered “sharing” under certain privacy laws. You may contact us to request more information or to opt out where applicable.

11. Children’s Privacy

Our website, products, and services are not directed to children under 13 years old, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure website connections, limited access to personal data, secure payment processing, and regular review of our systems.

However, no internet transmission or online storage system can be guaranteed to be completely secure.

13. Third-Party Links

Our website or social media may contain links to third-party websites, platforms, or services that we do not control.

This Privacy Policy only applies to Vibra Matcha. We are not responsible for the privacy practices of third-party websites or platforms. We recommend reviewing their privacy policies before sharing personal information.

14. Email and Text Communications

If you sign up to receive emails, texts, or promotional messages from Vibra Matcha, we may use your contact information to send you brand updates, event announcements, product launches, offers, or community news.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the message.

For SMS communications, you may opt out by replying “STOP” where available.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of the page. Significant changes may be highlighted on our website or communicated directly where appropriate.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Vibra Miami
hello@vibra-miami.com
Vibra-miami.com

By using our website, contacting us, making a purchase, booking an experience, or engaging with Vibra Matcha, you acknowledge that you have read and understood this Privacy Policy.